Alan Graham Consultants - Business


All of my life I’ve always had the urge to do things better than anyone else
– Babe Didrikson Zaharias

Business Excellence is a company wide goal to increase the viability and performance of the organisation. Failure to meet customer needs hits businesses hard in revenue, value and profit. Putting the customer first is a corporate attitude and successful organisations have a burning desire to exceed customer expectations.

The global financial crisis has brought unprecedented change. It’s increasingly important that staff don’t remain in their departmental silo but see the whole integrated picture. As revenues drop and profits are squeezed there has never been a greater need to have a manager with commercial awareness.

Consider these questions for you, your people and your organisation….

  • How do you role model Winning Excellence?
  • How does your business actually work and what do all the figures mean?
  • How do you create customer advocacy?
  • In what way are you inspiring your team to help and grow your business?

Skills Training subject areas include…

  • Performance Excellence
  • Customer First
  • Commercial Acumen
  • Management Skills